Privacy Policy

In this Privacy Policy (this “Policy”), Dermphi Shop™ (“we” or “us”) outlines how we collect, use, and disclose your information. By engaging with our services and using our website, you agree to the practices described in this Policy. Should you have any inquiries regarding our privacy practices, please contact us via e-mail (hello@dermphishop.com).

Information Collection

At Dermphi Shop™, we collect various types of information from and about you.

Information You Provide: This includes details you submit when using our services, such as creating an account, making purchases, filling out forms on our website, or interacting with us on social media. Examples include contact information (name; e-mail; telephone number), transactional details, demographic data, skincare product needs, inquiries, and user-generated content.

Information Collected Automatically: When you interact with our services or communications, we automatically gather certain data, including device information (IP address; browser details; operating system), usage patterns (pages visited; links clicked), and cookies. These help us improve our services and customize your experience.

Information From Other Sources: We may receive additional information about you from sources such as social media platforms or third-party partners. This can include profile details, analytics data, and updated contact information.

Use of Information

We utilize the collected information for various purposes. This can include the following.

- Providing, improving, and personalizing our services.

- Facilitating account setup and profiles.

- Offering customer support and responding to inquiries.

- Conducting promotions, contests, and research.

- Communicating with you about updates, offers, and relevant information.

- Processing orders, payments, and verifying identities.

- Advertising and marketing our services.

- Complying with legal obligations and enforcing policies.

- Protecting the safety and security of our users and services.

We may combine information collected through different sources for these purposes and may aggregate or anonymize data for analysis or sharing with third parties.

SMS CONSENT AND OPT-OUT

By providing your phone number and opting in, you agree to receive:

- Promotional SMS messages

- Transactional updates Consent Requirements:

- Consent must be explicit and documented.

- You may opt out anytime by replying STOP.

Opt-Out Instructions:

- Reply STOP to unsubscribe. A confirmation will be sent.

Sharing of Information

We may share your information with the following entities:

- Subsidiaries, affiliates, and authorized partners.

- Service providers who assist in delivering our services.

- Authorized physicians to provide product guidance.

- In the event of business transfers or legal obligations.

- Business partners for promotions or offerings.

- Other users, based on interactions within our services.

Your Choices

We offer several options for controlling your information and communication preferences. This can include the following.

- Opting out of marketing communications.

- Adjusting social media privacy settings.

- Managing cookie preferences and opting out of analytics or tailored advertising.

- Exercising rights related to data access, correction, deletion, and objection, where applicable.

Data Retention and Security

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, and we maintain appropriate security measures to safeguard your data. However, we cannot guarantee absolute security due to the inherent risks of data transmission over the internet.

Third-Party Sites

Our services may contain links to third-party websites, and this Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from minors without verifiable parental consent.

International Users

Our services are governed by Canadian law, and by using them, you consent to the transfer and processing of your information in Canada.

No Third-Party Rights

This Privacy Policy does not create rights enforceable by third parties.

Updates to this Policy

We may update this Policy periodically, and any changes will be effective immediately upon publication. We recommend checking this page regularly for updates.

Contact Us

If you have further questions or concerns about our data practices, please reach out to us via e-mail (hello@dermphishop.com).

Last Updated: January 17, 2025

Return Policy

We stand behind every product we carry. If you are not satisfied with your purchase, we are here to help.

Returns

We accept returns on unopened and unused products in their original condition within 30 days of purchase. To initiate a return, please contact us at hello@dermphishop.com and our team will take care of you from there. Please note that return shipping is at the customer's cost.

Non-Returnable Items

The following are not eligible for return: opened or used products, sale or discounted items, gift cards, and personalized products. If you have questions about a product before purchasing, we are always happy to help.

Order Cancellations

If your order has not yet been processed for shipping, we can cancel it and issue a full refund. Please reach out as soon as possible and we will take care of it.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If anything is damaged, defective or incorrect, contact us immediately at hello@dermphishop.com and we will make it right.

We are always just an email away at hello@dermphishop.com.

Dermphi Shop™ InPHInite Rewards™ Loyalty Program Policy

The Dermphi Shop™ InPHInite Rewards™ Loyalty Program ("Program") is an exclusive loyalty program designed to reward our valued customers in Canada with special benefits, gifts, and promotions based on their annual spending. By participating in the Program, you agree to the terms outlined below.

Membership & Eligibility

• The Program is only available to legal residents of Canada who are at least 18 years old.
• Membership is limited to individuals only and is restricted to one account per person.
• You must have the legal capacity to enter a binding agreement.
• No purchase is necessary to join the Program.

Earning & Redeeming Points

• Members earn points for every dollar spent (before taxes) at Dermphi Shop™, with higher-tier members earning points at an accelerated rate.
• Bonus point events may be offered periodically.
• Points are non-transferable, have no cash value, and can only be redeemed for eligible rewards.
• Certain purchases, such as gift cards, taxes, and shipping fees, do not qualify for point accumulation.
• Members can track their points and tier status in their Dermphi Shop™ online account.

Membership Tiers & Benefits

The Program consists of seven tiers based on annual or lifetime spending (before taxes):

• White Gold ($0-$299/year) – 20 points per $1 spent.
• Rose Gold ($300-$999/year) – 25 points per $1 spent.
• Platinum ($1,000-$1,999/year) – 30 points per $1 spent.
• Ruby ($2,000-$3,499/year) – 35 points per $1 spent.
• Emerald ($3,500-$4,999/year) – 40 points per $1 spent.
• Diamond ($5,000+/year) – 50 points per $1 spent.
• Sapphire ($50,000+ lifetime spend) – 75 points per $1 spent.

Additional Benefits:

• Bonus point days for extra earning opportunities.
• Birthday gifts available for select tiers (Ruby, Emerald, Diamond, and Sapphire).
• Tier gifts ranging from $150 to $500 in value, based on your tier level.
• Holiday gifts available for select tiers (Diamond and Sapphire).
• Exclusive access to limited-edition products and promotions.

Dermphi Shop™ Auto-Replenishment Policy

The Dermphi Shop™ Auto-Replenishment Program ("Program") offers a convenient way for customers in Canada to receive their favorite products on a recurring basis. By enrolling in the Program, you agree to the terms and conditions outlined below.

Membership & Eligibility

• The Program is only available to legal residents of Canada who are at least 18 years old.
• Membership is limited to individuals only and is restricted to one account per person.
• A valid Dermphi Shop™ account, shipping address, and payment method are required to participate.
• Enrollment in the Program constitutes agreement to automatic recurring charges based on your selected replenishment frequency.

Auto-Replenish Subscription Details

Flexible Delivery Schedule

Members can choose from the following delivery frequencies:

• Every 3 months – minimum commitment of 3 deliveries.

Subscription Commitment

• A minimum commitment period of 3 delivery cycles ensures uninterrupted access to your favorite products.
• After fulfilling the minimum commitment, members can pause, modify, or cancel their auto-replenishment at any time through their Dermphi Shop™ account.

Billing & Payment

• By enrolling, you authorize Dermphi Shop™ to charge your selected payment method automatically for each scheduled shipment.
• Charges will be processed on the date of each scheduled shipment.
• If a payment fails, the order may be delayed, and the subscription may be suspended until a valid payment method is provided.

Modifications & Cancellation

• Members may adjust their delivery schedule, product selections, or payment method at any time via their Dermphi Shop™ account.
• Cancellations are only permitted after fulfilling the minimum commitment period of 3 delivery cycles.
• To cancel, a request must be submitted at least five (5) business days before the next scheduled delivery to avoid being charged.

Shipping & Returns

• Auto-replenishment orders follow standard shipping policies and estimated delivery times.
• Returns and refunds are subject to the Dermphi Shop™ Return Policy. If a return is processed, auto-replenishment for that product may be paused.

Program Changes & Termination

• Dermphi Shop™ reserves the right to modify, suspend, or terminate the Program at any time.
• Members will be notified of significant changes to the Program via e-mail or website updates.
• If the Program is terminated, any active auto-replenishment orders will be fulfilled before cancellation.

Privacy & Data Usage

• By enrolling in the Program, members agree to Dermphi Shop™'s Privacy Policy.
• Personal data collected under the Program will be used to provide personalized offers, track rewards, and improve customer experience.
• Payment and personal information will be securely stored and processed in compliance with applicable data protection laws.

Legal Compliance & Governing Law

• This Program complies with all applicable consumer protection, subscription billing, and e-commerce regulations in Canada.
• Any disputes shall be resolved individually and not as part of a class action.
• Members waive any right to a jury trial in the event of a legal dispute.
• Customers have the right to dispute unauthorized charges and may contact hello@dermphishop.com for assistance.

Contact & Support

For questions or assistance with the Dermphi Shop™ Auto-Replenishment Program, please contact our support team at hello@dermphishop.com.

Pick-Up Policy

Dermphi Shop™ offers a local pick-up option for customers in Calgary, Alberta and surrounding areas. Orders can be collected at our partner location during designated business hours. By selecting local pick-up at checkout, you agree to the terms outlined below.

Pick-Up Location

Local pick-up is available at the following address:

Dermphi Centre™

Suite 320, 8500 Blackfoot Trail S.E.
Meadows Mile Professional Building
Calgary, AB T2J 7E1

Parking: Paid underground parking is available on-site. Customers who park in the underground parkade will receive validated parking at the time of pick-up.

Pick-Up Hours

Orders may be collected during the following hours:

• Monday to Friday: 9:30 AM – 4:00 PM
• Saturday & Sunday: Closed
• Statutory Holidays: Closed

Orders may be collected during the following hours:

Order Processing Time

Please allow 2 business days for processing. You will receive a “Ready for Pick-Up” confirmation e-mail once your order is available for collection.

Do not attempt to pick up your order before receiving confirmation.

Pick-Up Requirements

To collect your order, you must present:

• A digital or printed copy of your order confirmation
• A valid government-issued photo ID

If someone else is collecting your order, please notify us in advance via e-mail with their full name. They will also be required to present valid a government-issued photo ID at the time of pick-up.

Holding Period

Orders will be held for 7 business days from the time the pick-up notification is sent. If not collected within this timeframe, the order may be cancelled and refunded to the original method of payment minus a 15% restocking fee.

Ownership & Liability

Ownership of the items transfers to the customer upon pick-up. Dermphi Shop™ is not responsible for orders that are lost, stolen, or damaged after the holding period expires.

Accessibility

If you require assistance or accommodation when picking up your order, please e-mail us in advance and we will do our best to support your needs.

Modifications

Dermphi Shop™ reserves the right to update or modify this Pick-Up Policy at any time without prior notice. Any changes will be posted to this page.

Contact

For questions regarding local pick-up, please contact us at:
hello@dermphishop.com