Return Policy
All sales are final. Before purchasing a product, please consider all required protocols and potential risks/adverse effects. Given our strong commitment to client satisfaction, we are available to answer any questions or concerns you may have in regards to the products or procedures before purchase.
Dermphi Shop dispenses medical grade skincare and makeup products. Being a certified medical facility that must follow strict Infection and Prevention Control (IPAC) guidelines, we are unable to accept returns or exchanges of items purchased.
Privacy Policy
In this Privacy Policy (this “Policy”), Dermphi Shop (“we” or “us”) outlines how we collect, use, and disclose your information. By engaging with our services and using our website, you agree to the practices described in this Policy. Should you have any inquiries regarding our privacy practices, please contact us at privacy@thedermphishop.com.
Information Collection
At Dermphi Shop, we collect various types of information from and about you:
Information You Provide: This includes details you submit when using our services, such as creating an account, making purchases, filling out forms on our website, or interacting with us on social media. Examples include contact information (name, email, phone number), transactional details, demographic data, skincare needs, inquiries, and user-generated content.
Information Collected Automatically: When you interact with our services or communications, we automatically gather certain data, including device information (IP address, browser details, operating system), usage patterns (pages visited, links clicked), and cookies. These help us improve our services and customize your experience.
Information From Other Sources: We may receive additional information about you from sources such as social media platforms or third-party partners. This can include profile details, analytics data, and updated contact information
Use of Information
We utilize the collected information for various purposes, including:
- Providing, improving, and personalizing our services.
- Facilitating account setup and profiles.
- Offering customer support and responding to inquiries.
- Conducting promotions, contests, and research.
- Communicating with you about updates, offers, and relevant information.
- Processing orders, payments, and verifying identities.
- Advertising and marketing our services.
- Complying with legal obligations and enforcing policies.
- Protecting the safety and security of our users and services.
We may combine information collected through different sources for these purposes and may aggregate or anonymize data for analysis or sharing with third parties.
Sharing of Information
We may share your information with the following entities:
- Subsidiaries, affiliates, and authorized partners.
- Service providers who assist in delivering our services.
- Authorized physicians to provide product guidance.
- In the event of business transfers or legal obligations.
- Business partners for promotions or offerings.
- Other users, based on interactions within our services.
Your Choices
We offer several options for controlling your information and communication preferences:
- Opting out of marketing communications.
- Adjusting social media privacy settings.
- Managing cookie preferences and opting out of analytics or tailored advertising.
- Exercising rights related to data access, correction, deletion, and objection, where applicable.
Data Retention and Security
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, and we maintain appropriate security measures to safeguard your data. However, we cannot guarantee absolute security due to the inherent risks of data transmission over the internet.
Third-Party Sites
Our services may contain links to third-party websites, and this Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from minors without verifiable parental consent.
International Users
Our services are governed by Canadian law, and by using them, you consent to the transfer and processing of your information in Canada.
EU Residents
If you are an EU resident, you have certain rights regarding your personal data under the GDPR. Please contact us to exercise these rights or lodge any complaints.
No Third-Party Rights
This Privacy Policy does not create rights enforceable by third parties.
Updates to this Policy
We may update this Policy periodically, and any changes will be effective immediately upon publication. We recommend checking this page regularly for updates.
Contact Us
If you have further questions or concerns about our data practices, please reach out to us at privacy@dermphishop.com or via mail at: hello@dermphishop.com.
Last Updated: March 2024
Thank you for reviewing our Privacy Policy.
